To discover it in the context of conversing with ai is one that can garner a range of feelings and responses. According to a recent report by PwC 61%of consumers believe that bots and AI assistants provide faster responses so the feeling of efficiency. With tools like ChatGPT in customer services, it has been proven that chatbots can solve the queries of people 30% faster than human agents to ensure that people feel their issues are addressed quickly. But not all of the feelings are positive. According to a survey by the Stanford AI Lab, 45% of users say they feel "creeped out" talking with an AI, mostly because of privacy and data security issues.
As an early user of the virtual assistant Replika, she said: "At first it felt a bit weird but now it's just like I'm talking to a pal. Which means that the emotional connection some create with AI then leads to comfort. The AI was specifically designed to interpret users' responses in terms of their emotional state and skin tone, then adjust its own replies accordingly in order more closely imitate human empathy. Some companies, such as IBM with its Watson Assistant, leverage these capabilities to feel more connected and heard with your customers. Watson's algorithm is able to analyze sentiment more than 85% accurately, so it can respond accordingly in a positive, neutral or negative tone that matches the sentiment of the user.
Because, for factual-type questions, AI can typically provide the answer faster and more efficiently than humans in your organization — or during your event — could do it themselves. In some industries such as health care, AI platforms like Babylon Health can evaluate symptoms and recommend diagnoses all in less than 60 seconds which gives users more power over their personal health status. Yet the limitations of AI — its inability to genuinely grasp deep feelings or complex dialogue, for example — can also result in moments of frustration or a lack of connection. In a way, AI can answer direct questions with great precision, but it still fails in more subjective discussions such as assessing sarcasm and humor, making exchanges less real (Fuchs, 2022).
However, AI's benefit of real-time help makes it feel reliable and useful. AI writing assistants, such as Grammarly, for instanceFocussing on instant gratification — they help users do better with their writing in the moment, which is a quick win. Grammarly levels up writing clarity by about 30%, creating a feeling of accomplishment post-feedback for users.
All in all, the emotional experience of talk to ai is largely determined by performance fit with expectation and surrounding context. Many find comfort and ease in AI conversations but others are uncomfortable because the technology is limited and lacking true emotional intelligence.